Return & Refund Policy
We understand that from time to time you may wish to return a product to us. We have created this 5 day returns policy to enable you to initiate a return of any product to us in appropriate circumstances. We should will receive the product within 14 days
This returns policy applies to all our customers world-wide.
RETURNS
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
SALE ITEMS
Please note that refunds will not be given for any sale items.
RETURNS PROCEDURE
If you created an account during checkout you can log into the account area of the website. Once logged in you can click on the Orders to view a list of all your orders and their details.
If you don’t have an account you will also find the order information on the email confirmation you received from us after placing your order.
Once you have your order information, including the order number, order date, product SKU’s ordered and delivery address, please email us at orders@nkirukaonline.com with these details and a short description of the items you’d like to return and why.
We can then arrange for a returns postage label to be sent to you for the return of your items.
Once your products have arrived back to us and we have checked them for quality, we will issue the exchange, credit note or refund to you as applicable.
EXCLUSIONS
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.
REFUNDS
We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
IMPROPER RETURNS
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our email address is orders@nkirukaonline.com