Shipping Policy
This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
DELIVERY METHODS
At checkout, you will be able to select from one of the following delivery methods subject to your delivery address;
NIGERIA
Free Delivery (1-2 working days) [If basket value is over N100.000]
AFRICA
Standard Delivery (2-3 working days)
EUROPE
Standard Delivery (3-5 working days)
NORTH AMERICA
Standard Delivery (3-5 working days)
SOUTH AMERICA
Standard Delivery (3-5 working days)
ASIA
Standard Delivery (3-5 working days)
AUSTRALIA
Standard Delivery (3-5 working days)
DELIVERY PERIODS
This table indicates the typical delivery periods for the different delivery methods. Typical delivery period dispatched from the close of business on that day. If you place your order after 5pm on a working day, or on a non-working day, the delivery period will run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
DELIVERY CHARGES
Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in Naira. Delivery method Charges:
Delivery method Charges;
NIGERIA
Free Delivery (1-2 working days) [If basket value is over N100.000]
Standard Delivery (1-2 working days) N5,000
AFRICA
Standard Delivery (2-3 working days) N10,000
EUROPE
Standard Delivery (3-5 working days) N10,000
NORTH AMERICA
Standard Delivery (3-5 working days) N10,000
SOUTH AMERICA
Standard Delivery (3-5 working days) N10,000
ASIA
Standard Delivery (3-5 working days) N10,000
AUSTRALIA
Standard Delivery (5-7 working days) N10,000
* Orders after 5pm will be processed on the next working day.
* Free Standard Delivery on all orders over N100.000 placed before 5pm Monday-Thursday. Friday orders are dispatched same day but might not arrive until Monday.
DELIVERY PROBLEMS
If you experience any problems with a delivery, please contact us by email to orders@nkirukaonline.com or through our contact form on our website. If our delivery service provider is unable to deliver your products, and such failure is your fault, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:
You provided the wrong address for delivery.
There is a mistake in the address for delivery that was provided.
The address for delivery is not reasonably accessible.
The address for delivery cannot safely be accessed.
Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.